tel. 0845 230 3012 fax. 01623 451967
email: information@enquiryagent.co.uk
SERVICES
Test Purchasing / Mystery Shopper
If you are in a Customer Care focused market place, it is imperative that you are dealing with your customers properly, and in line with company policy.
Our investigators are able to carry out test purchases and monitor the way your staff deal with customers and how they implement company policy.
This can be carried out in a business or a consumer environment.
We have carried out these types of enquiries for customers and used covert video to record in pictures and sound exactly what happens during the test purchase. This can be very useful for training purposes.